GMI Research analysis indicates that the Managed Services Market estimated at USD 217.8 billion in 2020 and is slated to register a double digit CAGR 12.5% over the period, 2021-2028 and is projected to reach USD 558.8 billion in 2028

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Market Dynamic

Key Drivers and Emerging Trends

Growth in the managed network services market is attributed to the emerging need to decrease operational cost and adoption of advanced technologies such as big data, cloud computing, and machine learning. Moreover, in managed network services organizations outsource the network infrastructure and operations, thus, enabling them to focus on key business activities, improving agility, and minimizing risk, which is further driving the market growth. Managed services improve operational efficiency as well as increases profitability by ensuring proper usage and distribution of resources. Further, with the advent of cloud-based technologies, the managed services market is projected to surge. The sudden outbreak of coronavirus pandemic has positively impacted the Managed Network Services market growth. The growing adoption of work from home and bring your own device trend among organizations due to the strict lockdown norms enforced across the nation have surged the need for business automation, driving the Managed Network Services Market size.

Small and Medium Enterprises segment is expected to dominate the market over the forecast period. With the increasing expenditure on ITs, adoption of cloud, and digital services by SMEs, the demand for Managed network Services has increased. This is because the managed network service vendors offer an economical solution helping SMEs to emphasize on core activities and expand their business.

Increasing adoption of managed services by organizations, as these services help in improving operational efficiency and reducing operating expenses to allow organizations emphasise on principal competencies will drive the Managed Services Market Size. Emerging need of outsourcing management functions to cloud service and managed service vendors and growing demand for safe IT infrastructure are forecast to expand the market growth. According to IDG report published by NTT Ltd., nearly 55% of companies approached managed service vendors to choose for their value-added services and minimize security risks, which have increased since the pandemic’s outbreak, owing to the remote working trend. Increasing adoption of the advanced technologies such as Artificial Intelligence (AI), cloud management, and others has helped organizations fulfil various functional business requirements while improving business process optimization, driving the Managed Services Market growth.

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Type – Segment Analysis

Based on the type, the managed network security is projected to dominate the market over the forecast period, owing to the need to secure network services and customer information from external misuse. Further, as per the Managed Network Services Market research, the MNS helps in minimizing human errors, decrease the risk, and prevent information by streamlining security policies and providing netter clarity in network behavior. With rising network complications, the need for managed security services has increased to ensure effective data security management.

Deployment – Segment Analysis

On-premises segment is predicted to lead the managed services market over the forecast period, as it improves operational efficiency. Moreover, the growing adoption of on-premises deployment mode owing to its ability to customize software depending on the specific needs has driven the market growth. As per the Managed Services Market trends, The on-premise implementation increases operational efficiency and develops a control center within an organization to effectively control and co-ordinate various project management duties and business operations.

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Regional – Segment Analysis

North America region is forecast to grow at a higher CAGR over the forecast period, owing to the growing digitalization. Further, growing adoption of cloud computing and rising penetration of mobile phone has increased the need for a secured internet connectivity has bolstered the market growth. Increasing deployment of advanced technologies, rising research and development activities, and the well-developed infrastructure in the region have augmented the market growth. Increasing adoption of managed services to address the increasing business and technology challenges and the emerging need for improved productivity has encouraged organizations to adopt advanced technologies such as AI, cloud, ML, and IoT has strengthened the regional growth.

Top Market Players

Key players operating in the market are Cisco Systems Inc., Huawei Technologies Co. Ltd., IBM Corporation, T-Systems, Global Cloud Xchange, Juniper Networks, Wipro Ltd., Bigleaf Networks, Masergy Communications, Aryaka Networks, and among others.

Key Developments:

• • In 2022: Rackspace Technology entered into a strategic partnership with BT to transform BT’s multinational customers’ cloud services. According to the agreement, BT hybrid cloud services will depend on Rackspace Technology’s solutions, which will be deployed in BT data centers along with its Rackspace Fabric management layer.
  • In 2021, Bigleaf networks extended its presence in North America to cater to the growing demand for its services as well as get ahead of anticipated near and long-term demand.
  • In 2021, Huawei introduced CloudWAN 3.0 solution to strengthen connectivity for several industries and help them develop a flexible, reliable, and deterministic network to tackle several challenges faced by enterprises during digital transformation.
  • In June 2021, IBM launched IBM Center for Government Cybersecurity, a communal environment to support federal agencies current and future cybersecurity threats. The center helps events and learnings, drawing on IBMs cybersecurity expertise from offering software and managed services to nearly 17,500 security customers globally.
  • In February 2021, Accenture innovated a business group in collaboration with VMware to assist organizations shift to cloud faster. The new business group intended to offer professionals with deep expertise in hybrid cloud and cloud migrations, cloud-native and application modernization, and security across major industries

Segments covered in the Report:

The Global Managed Service market has been segmented based on the Service Type, organization size, deployment type, vertical, and key region. Based on Service Type, the market is segmented into Managed Security Service, Managed Network Service, Managed Data Center, and IT Infrastructure Service, Managed Communication and Collaboration Service Managed Mobility Service and Managed Information Service. Managed Security Service is further segmented into Managed Identity And Access Management, Managed Antivirus/Antimalware, Managed Firewall, Managed Risk And Compliance Management, Managed Vulnerability Management, Managed Security Information And Event Management, Managed Intrusion Detection Systems/Intrusion Prevention Systems, Managed Unified Threat Management, Managed Encryption, and Others. Managed Network Service is further segmented into Managed Network Provisioning, Network Monitoring, And Management, and Managed Software Defined-Wide Area Network. Managed Data Center and IT Infrastructure Service are further segmented into Storage Management, Server Management, Managed Print Services, and Others. Managed Communication and Collaboration Service is further segmented into Managed Voice Over Internet Protocol, Managed Unified Communication As A Service, and Others. Managed Mobility Service is further segmented into Device Life Cycle Management and Application Management. Managed Information Service is further segmented into Business Process Management, and Managed Operational Support Systems/Business Support Systems. Based on Organisation Size, the market is segmented into Large Enterprises, and Small and Medium-Sized Enterprises. Based on Deployment Type, the market is segmented into on-premises and cloud. Based on vertical, the market is segmented into Telecom, Information Technology, Banking, Financial Services, and Insurance, Consumer Goods and Retail, Manufacturing, Healthcare and Life Sciences, Education, Energy and Utilities, Media, and Entertainment, and Others.

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Key questions answered in this research report:

• • At what pace is the global Managed Service market growing? What will be the growth trend in the future?
  • What are the key drivers and restraints in the global Managed Service market? What will be the impact of drivers and restraints in the future?
  • What are the regional revenue and forecast breakdowns? Which are the major regional revenue pockets for growth in the global Managed Service market?
  • What are the various verticals of the global Managed Service market, and how are they poised to grow?
  • What companies are the major participants in this market and their business strategies, how does the competitive landscape look like?
  • Which type of managed services generated maximum revenues in 2020 and identify the most promising types of managed services during the forecast period?

Report Coverage	Details
Market Revenues (2020)	USD 217.8 Billion
Market Base Year	2020
Market Forecast Period	2021-2028
Base Year & Forecast Units	Revenues (USD Billion)
Market Segment	By Service Type, By Organisation Size, By Deployment Type, By Vertical, By Region
Regional Coverage	Asia Pacific, Europe, North America, and RoW
Companies Profiled	IBM Corporation, Cisco Systems, Inc., Fujitsu Ltd., Accenture plc, Atos, DXC Technology, AT&T Inc, among others, a total of 12 companies covered.
25% Free Customization Available	We will customize this report up to 25% as a free customization to address our client’s specific requirements

Market Segmentation

Global Managed Service Market by Service Type

• • Managed Security Service
    • Managed Identity and Access Management
    • Managed Antivirus/Antimalware
    • Managed Firewall
    • Managed Risk And Compliance Management
    • Managed Vulnerability Management
    • Managed Security Information And Event Management
    • Managed Intrusion Detection Systems/Intrusion Prevention Systems
    • Managed Unified Threat Management
    • Managed Encryption
    • Others
  • Managed Network Service
    • Managed Network Provisioning
    • Network Monitoring and Management
    • Managed Software Defined-Wide Area Network
  • Managed Data Center and IT Infrastructure Service
    • Storage Management
    • Server Management
    • Managed Print Services
    • Others
  • Managed Communication and Collaboration Service
    • Managed Voice Over Internet Protocol
    • Managed Unified Communication As A Service
    • Others
  • Managed Mobility Service
    • Device Life Cycle Management
    • Application Management
  • Managed Information Service
    • Business Process Management
    • Managed Operational Support Systems/Business Support Systems

Global Managed Service Market by Organisation Size

• • Large Enterprises
  • Small and Medium-Sized Enterprises
  • Global Managed Service Market by Deployment Type
  • On-Premises
  • Cloud

Global Managed Service Market by Vertical

• • Telecom
  • Information Technology
  • Banking, Financial Services, and Insurance
  • Consumer Goods and Retail
  • Manufacturing
  • Healthcare and Life Sciences
  • Education
  • Energy and Utilities
  • Media and Entertainment
  • Others

Global Managed Service Market by Region

• • North America Managed Service Market (Option 1: As a part of the free 25% customization)

• • • By Service Type
    • By Organization Size
    • By Deployment Type
    • By Vertical
    • United States of America (US) Market All-Up
    • Canada Market All-Up
• Europe Managed Service Market (Option 2: As a part of the free 25% customization)
• • • By Service Type
    • By Organization Size
    • By Deployment Type
    • By Vertical
    • Spain Market All-Up
    • Germany All-Up Market All-Up
    • United Kingdom (UK) Market All-Up
    • France Market All-Up
    • Rest of Europe Market All-Up
• Asia-Pacific Managed Service Market (Option 3: As a part of the free 25% customization)
  • • By Service Type
    • By Organization Size
    • By Deployment Type
    • By Vertical
    • China Market All-Up
    • India Market All-Up
    • Japan Market All-Up
    • Rest of APAC All-Up Market
• ROW Managed Service Market (Option 4: As a part of the free 25% customization)
  • • By Service Type
    • By Organization Size
    • By Deployment Type
    • By Vertical
    • Brazil Market All-Up
    • South Africa Market All-Up
    • Saudi Arabia Market All-Up
    • UAE Market All-Up
    • Rest of world (remaining countries of the LAMEA region) Market All-Up

Leading Market Players (Option 5: As a part of the free 25% customization – Profiles of 5 Additional Companies of your Choice)

• • IBM Corporation
  • Cisco Systems, Inc.
  • Fujitsu Ltd.
  • Accenture plc
  • Atos
  • DXC Technology
  • AT&T Inc.
  • Ericsson
  • Cognizant
  • HCL Technologies Limited
  • TATA Consultancy Services Limited
  • Infosys Limited