BUSINESS PROCESS AUTOMATION MARKET

Analysts at GMI Research estimates that the Business Process Automation Market size was estimated at USD 15.3 billion in 2024, and forecast to touch USD 37.2 billion in 2032, growing at a significant higher CAGR of 11.7% from 2025-2032.

Business Process Automation Market Overview

Business process automation is the digital transformation technology that enables the automation of complex business processes. Automation in the business process has several advantages such as simplicity, increases service quality, improves service delivery, and improves business revenue. The use of technology can automate repeatable, day-to-day tasks. It helps to accelerate workload by routing information to the right person at the right time with the help of user-defined rules and actions.

Major Business Process Automation Market Drivers

The factors driving the global business process automation market include increasing the ability to learn new skills without the intervention of humans for the functions and the scaling down or up for meeting the demand. The rising popularity of adopting the advanced technology solutions attributed to an increasing need for streamlining business flows and continuously improving workflows to become more responsive to customers’ dynamic requirements have propelled the business process automation market growth.

The rising trend towards adopting and launching advanced technologies such as AI, IoT, cloud platforms across the rising digital companies due to industrialization and globalization across the globe have propelled the business process automation market growth. For instance, in 2020, nThrive launched a Custom Robotic Process Automation (RPA) tool for automating the business processes and replicating human workers’ actions by interacting with one or more system user interfaces. This automation helped in improving the productivity and efficiencies for health systems and hospitals.

Restraint in the Business Process Automation Market

However, high cost requires for implementation of the advanced technologies related to the business and high skilled workforce required may hamper the global business process automation market growth.

Type – Segment Analysis

Based on the type, programmable logic controller (PLC) is expected to grow at the fastest rate in the global business process automation market during the forecast period owing to the rising implementation of the robotic technology with a surge in the global sale of the robots for automation the business processes. Robots consist of the PLC transforming the business into actionable insights due to its several benefits such as fast, flexibility, low power consumption, reliability due to the absence of moving parts and easy maintenance due to modular assembly.

Function – Segment Analysis

Based on the function, Sales and Marketing is projected to capture the largest market share over the forecast period in the global business process automation market due to the rising focus on creating automated sales channel to gain potential customer base and growing launching of the AI technology to target the customer to generate lead. For instance, in 2019, Marchex launched an AI-Based Product Suite named Sales Edge for increasing sales for enterprise and local businesses across the globe. Marchex Conversational AI technology has capabilities to deliver phone and text for businesses to outperform competition and generate a sale to enhance the business growth.

End-User – Segment Analysis

Based on the End-User, manufacturing holds the highest market share in 2020 in the global business process automation market due to the rising demand for automating production activities to enhance productivity and reduce the additional labor cost. For instance, in 2021, Cargill has planned to invest over USD 475 Million for automating its soy processing operations in the United States. The modernization and expansion projects across its network will improve operational efficiencies and the plant capacity by 10% to better meet the growing demand for soy products in the United States.

Regional – Segment Analysis:

North America region is the dominating region for the business process automation market due to leading technology players. The growing trend towards the adoption of cloud computing solutions and services is expected to strengthen the market growth. The rising adoption of advanced technologies due to high awareness among enterprises for managing the workforce and developing innovative solutions across all technology segments have propelled the business process automation growth. Further, increasing automation across the globe with the surge in the sale of robots in this region to improve manufacturing operations has propelled the market growth. For instance, according to the International Federation of Robotics (IFR), the United States has over 293,000 industrial robots operating in its factories as of 2019, which increased by 7% compared to the previous year. It created a demand for the growth of the business process automation market growth.

Top Market Players

Various notable players operating in the market, include, Newgen Software, Software AG, Schneider Electric, Polycom, Yokogawa, ABB, Siemens, Rockwell Automation, Nintex, DXC Technology, Newgen Software, Bonitasoft, Genpact, AuraQuantic, and among others. 

Key Developments:

• • In 2021, People.ai has acquired Salesforce’s Productivity Company Hero Research to launch a new embedded salesforce experience. This acquisition allows the enterprise organizations to increase productivity & performance and dramatically reducing time spent on Salesforce workflows.
  • In 2018, DXC Technology launched the agile process Robotic Process Automation as a Service for transforming the business processes with data discovery robotics using a new digital platform.
  • In 2021, TekStream, one of the Atlanta-based digital transformation technology companies, has launched new Content Process Automation (CPA) Solution. This new solution provides users to manage and quickly process critical business documents, video files, images, forms, and unstructured data from a wide variety of sources using the power of AWS integrated services.

Segments covered in the Report:

The Business Process Automation Market has been segmented on the basis of Business Function, Deployment Type, Organization Size, Verticals and Region. Based on Business Function, the market is segmented into Human Resource Automation, Supply Chain Automation, Sales and Marketing Automation, Accounting and Finance Automation, Customer Service Support Automation, and Others. Based on Deployment Type, the market is segmented into Cloud and On-Premises. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises (SMEs) and Large Enterprises. Based on Verticals, the market is segmented into BFSI, Manufacturing, IT, Telecommunications, Retail and Consumer Goods, Healthcare, and Others.

Market Segmentation

Global Business Process Automation Market by Business Function

• • Human Resource Automation
  • Supply Chain Automation
  • Sales and Marketing Automation
  • Accounting and Finance Automation
  • Customer Service Support Automation
  • Others

Global Business Process Automation Market by Deployment Type

• • Cloud
  • On premises

Global Business Process Automation Market by Organization Size

• • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

Global Business Process Automation Market by Verticals

• • BFSI
  • Manufacturing
  • IT
  • Telecommunications
  • Retail and Consumer Goods
  • Healthcare
  • Others

Global Business Process Automation Market by Region

• • North America Business Process Automation Market (Option 1: As a part of the free 25% customization)

    • By Business Function
    • By Deployment Type
    • By Organization Size
    • By Verticals
    • US Market All-Up
    • Canada Market All-Up

  • Europe Business Process Automation Market (Option 2: As a part of the free 25% customization)

    • By Business Function
    • By Deployment Type
    • By Organization Size
    • By Verticals
    • UK Market All-Up
    • Germany Market All-Up
    • France Market All-Up
    • Spain Market All-Up
    • Rest of Europe Market All-Up

  • Asia-Pacific Business Process Automation Market (Option 3: As a part of the free 25% customization)

    • By Business Function
    • By Deployment Type
    • By Organization Size
    • By Verticals
    • China Market All-Up
    • India Market All-Up
    • Japan Market All-Up
    • Rest of APAC Market All-Up

  • RoW Business Process Automation Market (Option 4: As a part of the free 25% customization)

    • By Business Function
    • By Deployment Type
    • By Organization Size
    • By Verticals
    • Brazil Market All-Up
    • South Africa Market All-Up
    • Saudi Arabia Market All-Up
    • UAE Market All-Up
    • Rest of world (remaining countries of the LAMEA region) Market All-Up

Major Players Operating in the Business Process Automation (Option 5: As a part of the Free 25% Customization – Profiles of 5 Additional Companies of your Choice)

• • Newgen Software
  • Software AG
  • Schneider Electric
  • Polycom
  • Yokogawa
  • ABB
  • Siemens
  • Rockwell Automation
  • Nintex
  • DXC Technology
  • Newgen Software
  • Bonitasoft
  • Genpact
  • AuraQuantic